Contact Form & FAQ
Use the form to contact us with your questions about numismatic items or company policies.
P.O. Box 17068
Reno, NV 89511
Q. How long have you been in business?
A: We have been coin dealers for 35 years as of 2016. We operated a retail coin shop in Las Vegas called Las Vegas Rare Coin Gallery for 12 years. We then operated our brick-and-mortar retail store, Southgate Coins, from 2001 to 2016. Read more on our About Us page.
Q. Didn't you used to have a store on South Virginia Street? Where did it go?
A: Yes, for nearly 16 years, we had a store on South Virginia Street. But, in August 2016, our landlord told us that they would not be renewing our lease, because a dental management services organization would be taking over the building we occupied, following our lease termination in November 2016. With limited time to close down our operation, and no time to find a new space, we were forced to transition into an online presence, rather than a retail store. Read about our unexpected store closure here: RGJ Announces the Closing of Southgate Coins and Southgate Coins Closes Shop After 16 Years NNBW Reports.
Q. Are you members of major numismatic associations?
A: Yes. We are members of Carson City Coin Collectors of America, PCGS, NGC, ANACS, Lifetime ANA, LSCC, Numismatic Literary Guild, ICTA, Certified Coin Exchange (CCE), Lifetime CSNS, Lifetime Casino Chip & Gaming Token Collectors Club, Nevada Historical Society, Carson City Historical Society, Certified Acceptance Corporation.
Q. Do you sell certified coins?
A: Yes. Primary grading services - PCGS & NGC.
Q. What kinds of coins do you offer?
A: U.S. coins with collector value. Primarily coins dated before 1950. We specialize in U.S. coins from the 19th century, with a focus on coins from the Carson City Mint. We also offer a large inventory of coins from the prominent series of the early half of the 20th century, such as Lincoln cents, Buffalo nickels, Mercury dimes, Standing Liberty quarters, and Walking Liberty half dollars.
Q. Do you offer a Want List service?
A: Yes, we have searched for, and provided many key coins for our customers through the years. If you tell us that you want a 1916 Standing Liberty quarter in Very Fine condition, or in MS-67 Full Head, we will use all means available to locate just the right specimen for you. Chances are, if the coin you want is known to the coin collecting community, we will be able to obtain it for you. (That is, if it's obtainable, of course.)
Q. What forms of payment do you accept?
A: Personal checks are preferred (checks must clear). We also accept VISA, MC, Discover, and American Express via our Stripe payment gateway. Bank wires are acceptable, too.
Q. What are your shipping charges?
A: We use USPS Express Mail, USPS Registered/Insured U.S. Mail, and USPS Priority/Insured Mail. The charges vary, depending on how swiftly the order is shipped (Express, Priority, etc.), and the insurance value. In some instances, shipping is free.
Q: Do you accept foreign transactions or ship to foreign locations?
A: We do not accept foreign transactions or ship outside of the United States.
Q. What is Southgate Coins's return privilege?
A: You will have five (5) days from the time you receive an item to send it back (not necessarily for it to arrive at Southgate Coins, but simply for you to get it mailed back to us) if you are not completely satisfied. Length of times for return privileges may vary depending on items purchased. Please ask if you are concerned. Return privileges do not apply to gold and silver bullion items, which are non-returnable.
Q. Does Southgate Coins offer consultation regarding building coin collections and the coin selection process?
A: Yes. Our staff is dedicated to helping the collector get the most out the collecting experience. We are more than happy to share our years of knowledge and expertise with you. If the situation warrants, we may refer you to someone in your area, or provide the phone number of an organization who may be able to assist you.
Q. Does Southgate Coins deal in Carson City coins?
A: Yes. In fact, Southgate Coins is the leading dealer of Carson City coins in the country. The owner, Rusty Goe, is recognized as one of the prominent authorities on the Carson City Mint and Carson City coins.
Q. How can I get an appraisal on my coin collection, and possibly sell it to Southgate Coins?
A-1: Our staff will guide you through the process when you contact us. Generally, customers send their collections Registered/Insured through the U.S. Postal Service. In some cases, collections are shipped Express Mail, using Southgate Coins's account number and insurance (Lloyds of London.) You can read more about our services on the Selling Your Collection page. After your collection is appraised, you will be notified of the value, and be given an offer. If you accept the offer, a company check will be sent to you. Bank wires are also available (a fee may apply). If you choose not to accept our offer, your collection will be promptly shipped back to you, via USPS Registered/Insured Mail. If the collection warrants, and you request, our coin expert/appraiser can meet with you at your home or bank. More details can be provided when you email us.
A-2: For local customers with collections that warrant it, we are able to meet at a secure location (usually in a bank conference office) to view and price your numismatic inventory. Generally, any collection requiring an appraisal will require being left with us.
Q. Does Southgate Coins offer appraisals for legal purposes (estate settlements, insurance purposes, etc.)?
A. Yes, please read about our services on the Appraisals page.
Q. Can Southgate Coins help me sell my coins/collection in an auction?
A. Yes, so long as the coins/collection warrant being submitted to an auction. Please read about our services on the Auction Representation page.